Affecting Server - Elixir
Dear Clients,
At madRooster.com, we have always strived to continually improve our services so that we are able to offer the secure and reliable hosting service that you've always known us for.
As part of this continual improvement, we will be performing a major upgrade and migration on our shared and reseller hosting service platform.
As you may already be aware, the operating system that we use on our shared and reseller hosting service platform, CentOS 7, has been deemed end of life as of June 30, 2024.
Unfortunately, this necessitates a migration to a newer operating system, Rocky Linux 9, so that we are able to maintain the reliability and security of our shared and reseller hosting platform.
We will also be introducing a new storage solution on our upgraded shared and reseller hosting platform that uses NVMe solid state disks which will dramatically improve performance.
There will be no change to the cPanel control panel that you are used to. We will continue to use cPanel as our hosting control panel of choice.
However, as we will be migrating to a newer version of cPanel at the same time as the migration to a newer operating system, you may notice that some features may look different in cPanel as there has been a number of changes in cPanel over the recent months.
You do not need to take any action on your end. We will perform all the necessary migration steps to migrate all of your account data, including email accounts, FTP accounts, databases etc.
Your shared and/or reseller hosting service will be migrated to the new upgraded platform during the following maintenance window:
Start: Friday, November 1 2024 10:00pm GMT-7/MST time
End: Saturday, November 2 2024 7:00am GMT-7/MST time
Due to the number of hosting accounts that we will be migrating during the maintenance window, please expect that your hosting account will experience 3-4 hours of downtime on average, during the above maintenance window.
We ask that you refrain from making any changes to your hosting account during the above maintenance window as these changes may be lost as part of the migration process.
Please accept our apologies for any inconvenience caused.
If you have any questions about the migration, please contact us via our helpdesk at: https://www.madrooster.com/portal/supporttickets.php
Regards,
Alan Lam
Operations Manager
madRooster.com
Fun Name ... Serious Solutions
Affecting System - Billing
We are aware of the billing portal issue and working on getting it fixed as soon as possible.
Dear Clients,
madRooster.com has been testing the implementation of PHP 8.1 before we can add PHP 8.1 to our shared/reseller hosting servers. We are now in the final stages of that testing and we are pleased to announce we will be rolling out PHP 8.1 to our shared servers on November 1, 2023.
Update on our default PHP version
We intend to convert to PHP 7.4 as our default PHP version on November 1, 2023. This means any new website or account created will use PHP 7.4 by default.
As always, the PHP version can be set on a per-cPanel account basis, by using the MultiPHP Manager option. This allows you to control the PHP version per domain / subdomain as needed.
Addition of PHP 8.1
As of November 1, 2023, PHP 8.1 will be available for you to select for your account if you wish to upgrade.
You will be able to change the PHP version that is active on your account using the MultiPHP Manager option in your cPanel account.
At this stage PHP 8.1 will not be made our default PHP version, however we anticipate that PHP 8.1 will become the default PHP version when we implement PHP 8.2.
Update on PHP 8.2
We are currently in the process of testing the implementation of PHP 8.2. We will have more to share about our implementation of PHP 8.2 in the near future as we are currently targeting an early 2024 implementation of PHP 8.2
Removal of PHP 7.2
PHP 7.2 has already been deemed end of life (EOL) by the PHP Group. With this change, we will remove PHP 7.2 from our shared/reseller hosting servers as of the same date, November 1, 2023. If your account is currently running PHP 7.2, we will switch your account to PHP 7.3, which in general should not cause any issues as there are no major changes between PHP 7.2 and PHP 7.3.
Update on PHP 7.3
PHP 7.3 was announced as end of life (EOL) in December 2023. You should strive to have your code compatible with PHP 7.4 as soon as possible to prevent any issues should we be required to remove PHP 7.3 due to security exploits.
Update on PHP 5.6
PHP 5.6 will remain on our shared/reseller hosting servers for now as no significant security exploits have been released for this older version. As mentioned in previous notices, PHP 5.6 may be removed from our shared/reseller hosting servers immediately should a major exploit be released. We strongly recommend that you consider upgrading your code to ensure compatibility with at least PHP 7.4 or above to ensure continuity of service.
If you have any questions about any of the aforementioned changes, please
do not hesitate to contact us at our helpdesk at
https://www.madrooster.com/portal/supporttickets.php
Regards,
Alan Lam
Operations Manager
madRooster.com
Fun Name ... Serious Solutions
Affecting Server - Pride
We are currently experiencing difficulty with our shared linux server Pride. We are investigating the issue and hope to resolve as soon as possible.
Update: The issue now should be resolved. Please contact support if still having issues.
Affecting Other - Networking
We are currently experience a network issue and working to restore services to all clients.
We are experiencing an issue with an upstream Provider. We are currently investigating and hope to have an update soon.
Update 1:40 PM
We believe we have resolved the issue with our upstream provider. We will continue to monitor the network.
Affecting System - Core Network
madRooster.com will be conducting a maintenance on our infrastructure in our Phoenix location. The maintenance will take place on Tuesday, October 22nd, between 1:00 a.m. and 4:00 a.m. MST and its purpose is to perform code upgrades on our core networking equipment.
During this three-hour window, we anticipate a very brief disruption of service of no longer than 1 minute while we shift traffic to our redundant paths. We advise you to monitor your environment in case we experience some unexpected issues. Our Network Engineering Team will be taking all necessary precautions to mitigate any prolonged disturbances.
If you have any questions about this maintenance window, please contact one of our team members at 888.623.7677 or via our support desk.
Thank you for your understanding and patience as we continue to work toward providing you with the best possible service.
Thank you,
madRooster.com Networking Team
Affecting System - Core Network
madRooster.com will be conducting a network maintenance on our infrastructure in our Phoenix location. The maintenance will take place on Thursday, October 17th, between 1:00 a.m. and 5:00 a.m. MST and its purpose is to move uplink ports to new devices that have been installed. These new devices will allow for easier speed upgrades, enhanced failover in case of dual uplinks, increased overall capacity, and greater stability.
During this four-hour window, we anticipate a service disconnection of up to 5 minutes while your port is being physically moved to the new devices. We advise you to monitor your environment in case we experience some unexpected issues. Our Network Engineering Team will be taking all necessary precautions to mitigate any prolonged disturbances.
Affecting System - Elixir / Pride
We will be performing scheduled maintenance this weekend on our shared/reseller hosting servers.
Date: Sun Jan 6th 2019
Time: 12:00am GMT-7 to 4:00am GMT-7
During the above scheduled maintenance period, you may experience up to 20 minutes of downtime whilst we update our servers.
Should you have any questions regarding this scheduled maintenance, please contact us at our helpdesk at https://www.madrooster.com/portal/supporttickets.php.
Affecting Other - Supermicro Dedicated Servers
We have recently completed our quality assurance testing on some BIOS updates that were released by Supermicro (our hardware vendor) in the later part of 2018 that patches the major Spectre vulnerability at the hardware level.
Previously your server(s) have been patched at a software/operating system level as these updates come to market much sooner than hardware level updates such as BIOS updates.
We will be updating all servers throughout our datacenters progressively during the overnight hours between the following dates and times:
Dates: Sat Jan 5th 2019 - Thu Jan 17th 2019 inclusive
Times: 12:00am GMT-7 - 5:00am GMT-7 on each of the above dates
We anticipate a brief outage of up to 20 minutes whilst this update is performed on your server. We will also be using this downtime to check for any hardware that may be showing warning signs of failure and we will communicate with you directly if we do identify any hardware that requires a precautionary replacement.
As you can appreciate the scale of this operation is quite large given the Spectre vulnerability affects virtually most modern processors in use. Unfortunately this means we are unable to provide you with a specific date or timeframe that the update will occur on your server.
Should you have any questions regarding this scheduled maintenance, please contact us at our helpdesk at https://www.madrooster.com/portal/supporttickets.php.
At 10:25pm MST (-0700 GMT) our Phoenix Datacenter had a major power failure in the distribution circuits, causing some servers to loose power. The issue has now be resolved and we are our monitoring the situation very closely to ensure reliability of the repair.
We are aware of the outage on servers Elixir and Pride and are working on restoring these servers as soon as possible.
Update: All servers are back to normal.
madRooster.com has always tried to provide you with the best and most secure experience as possible, while offering the greatest flexibility in options and modules.
Due to our strive to provide the most secure platform as possible, we have been slow to adopt some of cPanel’s new features and this has included us providing PHP 7. The default way cPanel implements PHP does not allow for the complex list of installed modules you have grown to love at madRooster.com, whilst maintain our security between users.
We are happy to admit, that through hours of testing we have come up with a solution to be able to use cPanel’s new system for PHP. However to do things correctly, this will require some downtime of the server. Because of this, we also are going to take the opportunity to replace the aging hard drives in these servers and provide pure SSD hosting solutions to everyone as well as upgrade the server software to CentOS 7.
This is currently planned for September 8-10th, 2018 and will happen in the late evening / early morning hours (MST -7 hours).
The following changes will be the end result of this update:
** PHP 5.6 goes End of Life on December 31, 2018. We will continue to provide support for it after that date, but will monitor extremely closely for security issues and it could be disabled at any time after that date in case of extreme security issue developing.
It’s suggested that you begin testing your website code on PHP 7.1 as soon as possible which is already available to you.
If you would like to use PHP 7.1 right now, you can do so by editing the .htaccess file in your public_html folder and add the following line as the very first line in the file:
AddHandler application/x-httpd-php71 .php .php4 .php3 .phtml .php5
If you have any questions please open a support ticket at: https://www.madrooster.com/portal/submitticket.php
Thanks
madRooster.com Support Department
Affecting Other - Domain Systems
Dear Clients,
At madRooster.com we have always taken great pride in providing an excellent product and services at affordable pricing. This includes but is not limited to domain names. When the company was started in 2004, we partnered with Enom, a domain registration partner, to be able to offer not only excellent service and features on domains, but to provide our clients with a competitive price in the marketplace.
Recently we have had some minor issues out of Enom, all of which have been very easy to solve and make right for our clients, they still existed. However, Enom has now imposed a large price increase for almost all of their partners, that no longer make them a smart choice for madRooster.com. For example, with this pricing change, we would have to change our .com pricing from $12.49/yr to $17.99/yr.
With this change, we have started working with another domain registration partner, LogicBoxes. With this new partner, we will be able to offer the current pricing and features we have always offered our clients. However, we will have to do a domain transfer from Enom to Logicboxes. In the need to do this transfer and ensure that you still get the existing pricing, we have made a few changes in the billing system.
We have moved renewal invoices from 30 to 60 days before the domain expires.
We have moved the due date of these invoices from 1 day to 30 days before the domain expires.
To be able to complete the transfers, starting on May 22, 2018 we will be temporarily changing the contact email address of the WHOIS info on all domains to sales@madrooster.com After the domain transfer, we will change it back to your contact information.
If you would rather not have us temporarily change the WHOIS contact info, our support team can assist you in triggering the transfer, but this will require some interaction and email communication on your part. To do the transfer via this method, please open a support ticket with us and our team will give you complete instructions.
PLEASE NOTE: If you have registered a new domain or filed or submitted a transfer after: 05/18/2018, this domain will already be in LogicBoxes’ system and no action will need to be taken.
Thank you for your understanding and support in the situation.
Affecting System - Power Circuits
As part of our active monitoring system, it has come to our attention that one of our power circuits is experiencing intermittent issues. To ensure minimal downtime and/or possible data corruption if it fails, we will be moving all servers off the affected circuit onto a new circuit that has tested stable and reliable.
Any moving of servers will take place on during the following timeframes:
Start: Saturday January 6th 2018 - 12:00am GMT-7
End: Saturday January 6th, 2018 - 6:00am GMT-7
Start: Sunday January 7th 2018 - 12:00am GMT-7
End: Sunday January 7th 2018 - 6:00am GMT-7
Start: Monday January 8th 2018 - 12:00am GMT-7
End: Monday January 8th 2018 - 6:00am GMT-7
*** UPDATE ***
Start: Tuesday January 9th 2018 - 12:00am GMT-7
End: Tuesday January 9th 2018 - 6:00am GMT-7
If you have any questions, please contact our helpdesk at: https://www.madrooster.com/portal/supporttickets.php
Please accept our apologies for any inconvenience caused. We feel it is better to be proactive about potential failures instead of waiting until there is an outage.
Affecting System - Network
Update #3: Comcast has resolved the issue
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The issue has been fully resolved by Comcast and we are no getting any reports from clients of the issue.
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Update #2: Here is the latest reply we have from Comcast
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While monitoring the situation, our network team is beginng to see changes in Comcast routing, which proves the engineers at Comcast are making adjustments to fix the issues. Hopefully they will have a solution soon.
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Update #1: Here is the latest reply we have from Comcast
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Our network team is currently investigating and we are pending a response to the issue.
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Some Comcast clients are experiencing slowness on our network due to a Comcast Issue in their routers in Los Angelous, CA and Dallas, TX. We have attempted to make Comcast aware of this issue as well are working with our upstream providers to bring this to their attention. As we are not a direct Comcast client, we have no point of contact for support and we have had a few clients reach out, only to have tech support ignore the issue and try things like reseting their modem, etc.
We will continue to monitor the situation and notify Comcast as we see things change.
Affecting Server - Elixir
We are currently experiencing a hardware issue on our Elixir Server. We are investigating and will have the issue correctly shortly.
Update: The issue has been corrected and server is fully functional again
Affecting System - Network
UPDATE #9: The network has seemed to stabilize. If you are still having issues, please contact support.
UPDATE #8: We are in the process of removing the effected upstream provider as the issue has returned. Hope to have service back to normal very shortly.
UPDATE #7: Some clients are still reporting issues. If you are having connection problems, please open a support ticket so our network operations team can work with you to resolve them as soon as possbile.
UPDATE #6: Service should now be restored for all clients. We will monitor the situation closely over the next 48 hours to see if it returns. If it continues to return we will remove that upstream provider from our blended mix of providers temporarily.
UPDATE #5: The issue should be fixed for most clients, a few clients may still experience slight packet loss while the final adjustments are being made by the upstream provider.
UPDATE #4: The upstream provider has identified the issue once more and is the process of correcting it on their end. Service should be restored to normal shortly.
UPDATE #3: The issue with our upstream provider has returned. We are working with them to get it resolved as soon as possbile.
UPDATE #2: This issue has been 100% resolved. If you are still having problems with the network, please contact support.
UPDATE: Our engineers have worked with our upstream provider to find the exact issue and now on the process of correcting the issue. Full service should be restored shortly.
We are currently experiencing an issue with one of our upstream providers. We are working with them to solve this As soon as possible.
Affecting Other - ALL
Here are madRooster.com we are not only commited to providing the best service possible, but also ensuring our employees have a great work envirnoment. As we are headquartered in Nashville, TN and some of our staff lives within the area, we have given them August 21, 2017 off if they wish to enjoy the once in a life experience of the total solar eclipse that will passover Nashville.
Critical support tickets that involve service outages will still be handled in an immeadate and timely manner. Support tickets that involve minor issues, such as configurtion changes, hosting plan changes or sales may be delayed until the late afternoon.
We hope you understand that this is a chance for our employees to spend time with thier families and enjoy this glorious presentation of nature.
Thank you for selecting madRooster.com
Affecting System - Semi-Dedicated Server
Hardware issue has been solved and all Semi-Dedicated Servers should be back to normal operation.
The failing hard drive has been 100% replaced and the server is fully operational again.
UPDATE: The attacks on Dyn DNS have stopped. We will continue to monitor the situation and re-add Level 3 to our mix after a full evaluation.
UPDATE: Due to the increased attacks on Dyn DNS Provider, Level 3 has become unusable for most and we currently removing it from our mix of upstream providers. We will re-evaluate returning it after the attacks have been 100% stopped.
While the on going DDOS attack against the Dyn DNS Provider does not seem to be effecting any of our clients directly as we do not use their service, it does appear that Dyn does use Level3 which is one of our upstream providers. We are monitoring Level3 activities closely to ensure the greatest connectivity for our clients. If you are experiencing slower then normal response times, please open a support ticket, so we can help you troubleshoot and re-route your traffic during this time of the attack.
Affecting System - Core Routers
On Wednesday, October 19th, 2016 at 12:00 pm Mountain Standard Time (MST), we will be conduction a planned maintenance on our core routers. During this one-hour maintenance, we will be enabling a number of security features provided by our vendor to better address various malicious attacks within our network. Our goal is to be more proactive when it comes to attacks within our network, so that we can continue to provide our customers with the best network connectivity without interruption.
Our Network Team will be taking all necessary precautions to mitigate any prolonged disruptions. If you have any questions about this maintenance window, please contact us via our support desk at: https://www.madrooster.com/portal/submitticket.php
Thank you for your understanding and patience as we continue to work toward providing you with the best possible service.
Thank you,
madRosoter.com Network Team
Dear Clients,
The following affects our Windows shared and reseller hosting clients only.
We will be migrating from WebsitePanel to SolidCP at the following date/time:
Date: Sat 09/24/2016
Time: 9:00pm MST (GMT-7) - 1:00am MST (GMT-7)
During the above timeframe, there will be a period of time where the control panel will be down whilst the migration occurs.
Once the migration has been completed, SolidCP will offer you new and updated functionality for your Windows shared/reseller hosting account that you have with us.
Should you have any questions regarding this scheduled migration, please contact us at our helpdesk at https://support.madrooster.com.
Regards,
Alan Lam
Operations Manager
madRooster.com
Fun Name … Serious Solutions
Starting on 09/19/2016 for 12 hours for the following 5 days we will begin to commission and test new PDBs, MDPs, and Substations. We do not anticipate this to impact customers in any manner.
On 08/17/2016 from 12:00am - 6:00pm MST (GMT -7) we will be adding circuits for new customers with new breakers and outlets. We expect no power outages for exisiting customers. We appreciate your patience and understanding in this matter and apologize for any inconveniences it may cause.
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