Listed below is a collection of our most commonly asked pre-sale questions. If you do not find the answer to your question below, please feel free to contact us via our helpdesk.
Yes, we have clients from all over the world. If you have a valid credit card, debit card or PayPal account, and can pass our fraud checks, we will be happy to host you - no matter where you live.
Once your payment has been verified and you have passed our fraud checks, we will activate your account. This normally takes 1-2 hours, but we guarantee a 24 hour turnaround.
The quickest and preferred method of contacting support is to contact us via our helpdesk.
Upgrading your account is quick and easy. Simply contact our Billing Department via our helpdesk and tell us which plan you would like to upgrade to.
If your previous web hosting provider uses cPanel/WHM we can automatically move your files over to our server. Please contact us via our helpdesk to request for us to assist with the transfer. Please be sure to include the IP address of your previous server, the account username and the account password.
If your previous host does not use cPanel/WHM, you will need to download a backup of your site and then upload that backup to your madRooster.com account. Unfortunately, madRooster.com will not be able to do this for you. However, we can guide you through the transfer process. In some cases, the cPanel/WHM automatic account transfer may fail, in this case, you will need to download a backup of your site via your previous host's cPanel and then upload that backup to your madRooster.com account.
Websites with adult content must be approved prior to being uploaded to our servers. If you do not receive approval prior to uploading adult content, your account may be terminated from our network without warning. To contact us regarding your website's content, please contact us via our helpdesk.
We do not place a set limit of accounts per server. We take into consideration the hardware configuration of each particular server and then place an appropriate number of accounts on it. We place a set number of accounts on the server, then monitor the server for several months and then evaluate if the server can handle more. We constantly monitor our servers and the overall load to ensure the best performance for your website.
Backups are performed nightly and transferred to secondary storage. Even though we perform nightly backups, we highly encourage you to maintain your own backups of your files. madRooster.com cannot be held responsible for any loss of data.
Because we have a 30 day money back guarantee on our shared linux and VPS hosting plans, we do not offer a free trial account.
If you are on a shared or reseller hosting plan, you will receive an e-mail dispatched automatically from the server upon reaching 80% of your allocated bandwidth resource. It is your responsibility to contact us via our helpdesk upon receiving a bandwidth notification to make further arrangements such as upgrading your plan. If your account exceeds the allocated bandwidth, you have two options: upgrade your hosting plan or have your account suspended to prevent bandwidth overage. It is your responsibility to monitor your usage and to contact us if you will feel that you will exceed your bandwidth allocation. If you do not contact us regarding an impending bandwidth overage, the system will automatically suspend your account for exceeding your allocated bandwidth.
We are positive that you will be satisfied with your account, however, if you are not, you are entitled to a full refund within 30 days of opening your account. Please note that refunds will not be issued for accounts that have violated our Terms of Service or have used 50% or more of the allocated resources.
By default, SSH access is not enabled on your account. If your plan includes SSH access at no additional charge, you will need to contact us via our helpdesk to have this activated. Please note you will need to agree to a zero strike policy for SSH access to be activated. More information can be obtained from our helpdesk.
We have several statistics programs available for use in your account's control panel.
Yes, as part of our managed services, we will keep your server up to date with patch releases and minor configuration updates. Please see our managed dedicated server section for more information.
Yes, you will have complete unrestricted access to your server including root access. Shared and Reseller accounts do not have root access, but do have SSH access available upon request.
We guarantee the price that you originally signed up at. This means that for however long you are a client of madRooster.com, you will always pay the same fee per billing cycle for your account with us. The only time it would change is if you upgrade or downgrade your account with us.
At madRooster.com, we pride ourselves in providing a high performance, quality hosting service which sets us apart from the competition. If you are not happy with your hosting service with us at any time within the first month, you are entitled to a full refund of the hosting service fees. You may request a refund under this guarantee by contacting us via our helpdesk. Please note the 30 day money back guarantee applies to all shared and reseller hosting accounts only. The guarantee does NOT apply to semi-dedicated servers, dedicated servers, domain names and SSL certificates.
At madRooster.com, our affiliate program starts out at 5% and is tiered up to 15%+. The percentage will depend on the total billing amount you refer over time. Payments are deposited as live credits into your account, that you can then request a check or PayPal transfer out of. For more information on our program, please visit our affiliate area.
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