Traceroute Diagnostic Tool

Traceroute is a common diagnostic tool used to display the route (path) and measure the transit delays of packets across a network. The traceroute command is available on most modern operating systems.

madRooster.com Support may request the output of a traceroute if you experience connectivity issues. Follow the instructions below based on your operating system to perform a traceroute and provide the necessary details.

Windows XP & 7

1. Open the Start menu.
2. Click on Run.
3. Type cmd and press the OK button to open a command prompt.
4. At the prompt, type:
   tracert 209.188.15.3 > c:/traceroute.txt
   and press the Enter key.
5. Wait for the command to complete. No progress bar will be shown, and it may take several minutes.
6. The command will create a file on your C:/ drive named traceroute.txt. Please attach this file to your support ticket

Windows 8 (8.1) & 10

1. Right-click on the Start menu and select Command Prompt from the menu that pops up.
2. At the prompt, type:
   tracert 209.188.15.3 > c:/traceroute.txt
   and press the Enter key.
3. Wait for the command to complete. No progress bar will be shown, and it may take several minutes.
4. The command will create a file on your C:/ drive named traceroute.txt. Please attach this file to your support ticket

Linux

1. Open a terminal window.
2. At the prompt, type:
   traceroute 209.188.15.3
   and press the Enter key.
3. Copy the output from the terminal and attach it to your support ticket

Note: If traceroute is not installed, you may need to install it by running the following command depending on your distribution:
sudo apt-get install traceroute — For Debian/Ubuntu
sudo yum install traceroute — For Red Hat/CentOS

macOS

Option 1: Using Network Utility

1. Go to Applications -> Utilities -> Network Utility.
2. Select the Traceroute tab.
3. Enter the domain or IP address (e.g., 209.188.15.3) in the input field and press Trace.
4. Save the output and attach it to your support ticket

Option 2: Using Terminal

1. Open the Terminal application (found in Applications -> Utilities).
2. At the prompt, type:
   traceroute 209.188.15.3
   and press the Enter key.
3. Copy the output from the terminal and attach it to your support ticket

Advanced Network Troubleshooting with Looking Glass

For more in-depth network diagnostics, including reverse ping and traceroute, you can use the madRooster.com Looking Glass Network Interface. This tool allows you to test network paths and connectivity from different locations, giving you more insight into potential issues affecting your connection.

If you need further assistance or clarification, please don't hesitate to contact our support team at madRooster.com Support.