At MadRooster.com, we are committed to ensuring your satisfaction with our shared hosting and semi-dedicated accounts. If, for any reason, you are dissatisfied with your hosting service or decide to close your account within the first 30 days, we offer a refund for all hosting fees paid, excluding any applicable setup fees.

To request a refund, please provide the following information:

• The first 2 and last 4 digits of your credit card
• Your username
• Your password

If you made your payment via PayPal, please also include the transaction ID from PayPal.

Important Notes:

1. Domain Registration Fees: If you participated in a promotional offer that included a free domain, you may be responsible for domain registration fees. Please review our Terms of Service for further details.
2. Non-Refundable Cases: Accounts terminated due to violations of our Terms of Service (TOS), including but not limited to spam, phishing, illegal content, warez, or fraudulent activities, are not eligible for a refund.
3. Previous Accounts and Free Trials: The 30-day money-back guarantee does not apply to accounts that have previously hosted with MadRooster.com or those that have utilized a free trial offer before registering a paid account.

For any questions or further assistance regarding our money-back guarantee, please contact our support team.