At madRooster.com, we prioritize the reliability and performance of our hosting services and are committed to maintaining high uptime. However, there are instances when your server might appear to be down. Here's a brief overview of why this might happen and what you can do about it.

 

Scheduled Maintenance

To ensure the best performance and security of your server, we occasionally need to perform routine maintenance. This includes activities such as:

• Server Reboots: Regular restarts are necessary to apply updates and optimize server performance.
• Security Updates: Keeping your server secure by installing the latest patches and fixes.
• Software Installations: Adding or updating software to enhance functionality and improve the hosting experience.

We schedule these maintenance activities during late-night hours when traffic is minimal to minimize disruption. However, these actions will temporarily reset the uptime counter on your monitoring software, which may make it appear as though your server was down.

Maintenance Window

Our maintenance procedures are brief and typically occur in the middle of the night to ensure minimal impact. We understand the importance of server uptime for your operations, and our goal is to complete these tasks as swiftly and smoothly as possible.

Stay Informed

To keep you informed about planned maintenance and any potential impact on your server, we publish all scheduled updates and downtime notices on our homepage. We encourage you to check our network notices page regularly for the latest information. This will help you stay up-to-date with our maintenance schedule and avoid any surprises.

 

Need Help?

If you have any concerns or need further clarification about scheduled maintenance or server uptime, please don’t hesitate to reach out to our support team. We're here to assist you and ensure your hosting experience remains smooth and uninterrupted.

Thank you for choosing madRooster.com. Your satisfaction is our priority, and we are committed to delivering reliable and high-quality hosting services.