I believe my account is current, but my site has been suspended. Why is this happening?

 

If your site has been suspended despite your account being up-to-date with payments, there may be several other reasons for the suspension. We suspend sites for various reasons as outlined in our Terms of Service. To assist you further, please review the potential causes for suspension below and submit a support ticket through our Support Center for detailed information and resolution.

 

Potential Reasons for Site Suspension:

1. Non-Payment or Late Payment: Although your account may appear current, there could be issues related to payment processing or system errors. Confirm that your payment method is valid and that no issues have occurred with recent transactions.

2. Spamming: Engagement in spamming activities, including the distribution of unsolicited bulk emails or other forms of spam, is a violation of our policies.

3. Phishing: Sites involved in phishing activities, where deceptive practices are used to obtain sensitive information, are subject to immediate suspension.

4. Warez: Hosting or distributing warez, which refers to illegal copies of software, games, or other copyrighted material, violates our Terms of Service.

5. Illegal Content: Any content deemed illegal under applicable laws, including but not limited to illegal pornography, hate speech, or terrorist content, can lead to suspension.

6. Abuse of Server Resources: Excessive use of server resources, such as runaway scripts or other activities that affect server performance, can result in suspension to maintain overall server health.

7. Illegal Access Attempts: Unauthorized access attempts or other forms of hacking or cyber-attacks targeting our servers will lead to immediate suspension.

Action Required:

It is crucial to contact us immediately if your account is suspended. To address the issue and seek resolution, please submit a support ticket through our Support Center. Our team will review your case and provide further guidance on reinstating your account.

For further details on our policies and procedures, please refer to our Terms of Service.